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eWe Privacy Policy

Effective Date: 1st April, 2019

Welcome to the web site (the “Site”) or mobile app of Watts and Volts Mobiltiy Pvt Ltd, (hereafter referred as “eWe”, “we”, “us” and/or “our”). This Privacy Policy (“Policy”) applies to information that we collect and use about you when you access or use our Site, mobile application (including any versions optimized for viewing on a wireless or tablet device), or any other online or mobile service, interactive features, and communications made available by eWe, however accessed and/or used, that are operated by us, made available by us, or produced and maintained by us and our related companies and those that link to or otherwise present this Policy to you. We refer to these products and services collectively as the “Services.” This Policy applies only to information collected on or through the Services. It does not apply to information collected or obtained by or through any other means (including, without limitation, information collected offline, in person, over the telephone and/or by mail, or from third parties outside the Services).

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at


We obtain information about you through the means discussed below. Please note that we need certain types of information to provide the Services to you. If you do not provide us with such information, you may no longer be able to access or use certain Services.

1.1 Some Information is provided to us directly by You
Here are some of the ways in which we get information directly from you:

  1. Account Registration
  2. Use of the account, including the upload of content/information to the Services or the rental of a Vehicle
  3. Payment details that are shared / updated for renting a Vehicle
  4. User account profile information
  5. Customer service and support requests, or any other such requests
  6. Registration for any events on eWe website / app
  7. Signing up to receive alerts or other information via email, text or instant message from eWe
  8. Any communications related to the Services, e.g. email verification; pin change request etc
  9. Participation in online communication forums, commenting on blogs, news articles and other forums
  10. Participation in surveys & contests
  11. Applications to career postings at eWe
  12. Any other communications you make with us through the Services

1.2 We collect some data directly from you

This includes your name, mobile number, email address, address, and payment information and certain demographic data such as age, gender, and pin code inferred from your IP address. When you invite others to use the Services, we may collect certain information to send an invitation to use the Services and create an account. We may also collect additional information from you, such as your city of residence, your preferred eWe, your hobbies and other such information.

1.3 Some Information is Automatically Collected by Us
When you browse our websites, use our apps, or otherwise use the Services, we collect some information automatically. For example, we collect:

  1. IP address, unique device identifiers, operating system, browser type, geolocation information, browser language, transactional information and other device information about your computer, mobile, tablet or other such device when using the Services.
  2. Analytics and information regarding your use of the Services, including but not limited to GPS routes, and status of GPS chips.
  3. Device information about the eWe, including timestamps and battery status.
  4. Additional data to understand the user traffic and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring and exit pages.
  5. Any other data regarding your use of the Services.

1.4 Some Information is collected from or through Social Media Sites or when You Use Your Social Media Login

We may collect information from your social media page or account on any platforms, such as Facebook, Twitter, Google+, LinkedIn, YouTube, or Pinterest, when you interact with us. This includes your account ID or “handle.” We will also collect information that we are allowed to collect and store based on your settings and the policies of these social media platforms. If you publish your social media profile on our Services, we may collect information that you make available as part of that profile.

1.5 Collection of Third Party Information Through Refer a Friend/ ‘Give Free Ride Get Free Ride’ Feature
We will have a referral service from time to time so you can introduce eWe Services to people you know, in accordance with local laws. If you choose to use the referral service, the referrals will be sent through a standard template message to your referral. We will only collect the referral’s information when he / she signs up for the Services with the referral code.

1.6 Information Collected From Other Sources
We may receive information from other sources such as marketers, business partners, analysts, researchers etc. We may use this information to update our records, and customize our Services to offer you a better experience as per your requirements. We may also need to determine your creditworthiness through information collected from credit reporting agencies in accordance with applicable laws.

The precise GPS location information regarding the eWe Vehicle location, the routes taken, and the rental status of these Vehicles is collected and stored. Information regarding your location linked to your account that is enabled or volunteered through the Services is collected and stored by us. We also collect and store your device’s source IP address which may disclose the general location of your device at the time of accessing the Services.

‘Cookies’ are small text files that are stored on your computer when you visit certain online pages. These files record your preferences and actions. This ensures that you do not need to re-enter your details every time you visit eWe. We use cookies and similar technologies, like most other sites, to track your preferences and usage of our Services and your exposure to our advertisements. We may also use cookies to improve the Services, monitor traffic, and improve your usage experience making it more relevant for you.

3.1 We use cookies for other purposes also

  1. To find your account information in our database so that you do not need to log in every time you access the Services. This way we can provide you customized services. When you register for, a cookie is created
  2. To determine the browser you use so the Services can work properly with the common versions of different browsers
  3. To determine whether yours is a repeat visit or a first visit
  4. Cookies may also be used by advertisers of the Services
  5. Together with sending you email newsletters
  6. To generate analytics regarding your use of our Services

You may also choose to decline cookies, if your browser automatically accepts cookies, you can usually modify the settings to decline cookies. However, if you set your browser to decline cookies or you delete cookies, some features of the Services may not work as they were meant to or may not work at all.

3.2 We use Google Analytics
A web analytics service provided by Google, Inc. (“Google”), on our Services. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Services, compile reports on user’s activity, and provide other services related to activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click here.

We may partner with third party advertising companies to provide advertisements about our goods and services that may be of most interest to you. These third party advertisers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Services. They may collect information about your online activities over time and across different websites and other online services through the use of persistent identifiers. They may use this information to provide you with interest-based advertising or other targeted content on our Services and other services.

Third-party ad serving companies and other unaffiliated advertisers also display advertisements on our Services. As part of their services, they may place a separate cookie on your computer or utilize other data collection and tracking technologies, to collect information such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular advertisement. We do not control these third parties’ tracking technologies, how they may be used, or the information they may collect and we are not responsible for the privacy policies or the content of those third parties. Please visit the sites of those businesses at the links above to review their privacy policies. We may add or change the list of third party ad servers from time to time and we encourage you to check this section for changes. You can learn more about online advertising at


The information collected is used for the following purposes

  1. For account registration;
  2. To provide you with the Services;
  3. To respond to your requests;
  4. To provide customer service;
  5. For processing payments and bills, including through third-party payment gateways;
  6. To maintain internal records;
  7. To send you updates and any relevant messages;
  8. To roll out promotions, surveys or contests;
  9. To constantly improve the Services, and for product and service development;
  10. To be able to offer you products or deals which may interest you;
  11. For dispute resolution, to enforce any legal terms that govern your use of the Services and to protect ourselves and third parties.

5.1 Third Party
We sometimes collect information from third parties (affiliated or non-affiliated) and from other products and services we provide and combine it with the information we receive from use of the Services.

5.2 Use of Your Location Information
We use your GPS location information to

  1. Track the use of our eWe Vehicles
  2. Analyse the users of the Services, capture demographic and marketing data, usage data and accordingly improve our products and services
  3. Provide customized content like reports and feedback on our Services based on preferences obtained
  4. Optimize or improve our products, services, and operations
  5. Perform statistical, demographic, and marketing analyses of users of the Services and their purchasing patterns



  1. Affiliates: We may share your information with any of our affiliates when needed to operate our services.
  2. Your Consent: We may share your information with non-affiliated third parties only on receiving your consent.
  3. Legal Requirements: eWe may disclose your information if required to do so by law. We may need to provide your information if it is believed to be necessary to protect eWe against legal liability or protect/defend the rights or property of eWe, protect other users of eWe or the public, comply with any legal obligations, to enforce any legal terms governing your use of the Services.
  4. Business Transfers: As we grow our business, we may be part of mergers, corporate sales or reorganization, there may be asset sale, dissolution or any other such reorganisation. In such event, we may share your information as part of asset transfer
  5. Service Providers: We may use service providers for certain business functions like mailing, customer support, payment processing etc. Such service providers will be given access to your information for them to provide the requested services.

You can use the Services without providing us with information. If you choose not provide us with information, you may not be able to use certain Services. We may send periodic promotional or informational emails to you. You may opt out of certain communications by following the opt-out instructions contained in the email. Please note that it may take up to 15 calendar days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us. You can also access your account to update or change certain information we maintain about you.

eWe is not to be used by children under the age of 18. Therefore, we do not knowingly collect any information of children through the Services. If you are under the age of 18, please do not submit any personal information through the eWe Services. If we find that a child under the age of 18 has provided personal information to us, we will close and delete the account and account related information.

This Policy applies only to the Services. The Services may contain links to other web sites or services not operated or controlled by eWe (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that eWe endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies. eWe is not responsible for the content of the Third Party Sites or the protection and privacy of information you provide while visiting such Third Party Sites.

Certain features of our Services make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose. For example, if you submit a product review on one of our sites, we may display your review (along with the name provided, if any) on other eWe websites and on third-party websites. Moreover, if you provide a comment on our blog, other blog readers will be able to review your comments. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.

From time to time, we may share aggregate/anonymous information about use of the Services, such as by publishing a report on usage trends. The sharing of such data is unrestricted.

Adequate steps are taken to ensure that information collected is protected from unauthorized access, misuse or loss. This includes but is not restricted to information regarding trips taken, however, no internet or email communication is fully secure or error free.

Your information is kept only as long as it is needed for the purposes of which it was collected & processed. And if required to comply with applicable local laws.

We may make changes to this Privacy Policy from time to time, to reflect any changes in the law or in the way we collect your information, any features or advances in our Services or our technologies. When such changes are made, the ‘Effective Date’ in the beginning of the Privacy Policy will be changed accordingly. We advise you to check the Policy regularly to stay up to date on it. If any material change is made, we will give you notice as per legal requirements. If you continue to use the Services, we assume that you have read, understood and accept the latest updated version of the Privacy Policy.

You can choose to receive communications from us or opt not to receive communications by updating your preferences in your account. Please note that we may continue to send non-promotional communications such as staffing confirmations, important notices, and other information about your use of the Services.

If you need any further information regarding your legal rights under applicable law, you can contact us using the information in the “eWe Contact Information” section below at anytime.

If you have any questions about this Privacy Policy, you should contact us by email at